Office Manager / Team Coordinator in a Handyman / Remodeling Office
Full Time • Austin, TX
Are you ready to join a team that provides excellent service and value to our customers and our team members? At Mr. Handyman we’re growing our team so we can continue to be one of the most well-respected home repair and maintenance companies in the country. We’re looking for a friendly and outgoing business professional to manage our fast-paced office environment.
Mr. Handyman is known for exceptional service, quality work, and our “Done Right Promise.” We stand behind this commitment because we only hire the best and work hard to take care of all our team members.
When you join the Mr. Handyman team, you get so much more than a job… you get a career you can be proud of, and the support of industry-leading software and business systems.
Why You’ll Want to Join Our Team
Here are just a few of the benefits you’ll receive when joining the Mr. Handyman team.
- Competitive pay
- Compensation bonuses paid based on meeting business KPIs and goals
- Advancement and growth opportunities
- Report directly to the owner
- Use of a fully maintained, insured, fueled, company vehicle whenever one is spare/available
- Work with a team of Service and Office Professionals that deliver an amazing customer experience every day
- The pride that comes with applying your skills in a challenging and varied work environment
- The opportunity to wow customers with a best-in-class customer experience and solutions
- Flexibility with hours so you can take care of life’s important events
- And so much more…
Your Responsibilities as an Office Manager / Team Coordinator
- Office Operations – Supervise office personnel and responsibility of overall office operations. Oversee the daily operations of the office and field operations. You’ll communicate with team members to help them understand what they need to have done and manage expectations about the scope of work and costs. You will hold responsibility for all customer communications while organizing work and managing our Customer Service Representatives and our Service Professionals.
- Team Development and Efficiency - Developing processes to grow the company and to ensure maximizing resources.
- Oversee Multiple Territory Locations - This role involves overseeing operations in South Austin and North San Antonio, and will involve frequent travel between those locations (day trips).
- General Office Duties - Monitoring performance, spending, coordinate vehicle maintenance, uniform/marketing supplies, as well as other periodic tasks that are needed to keep the office operating smoothly.
- Thrive in a terrific environment – You’ll lead by delivering a great experience that wows every customer. You will promote the Mr. Handyman Way and embrace our code of values.
How We’ll Measure Performance
Here are some of the ways that we’ll measure your performance in the role.
- Quality of Work – Our value comes from meeting and exceeding our customers expectations at every touch point
- Customer Satisfaction – You will be responsible for delivering an amazing customer experience and ensuring a high level of customer satisfaction.
- Efficiency – Doing the job well and doing the job in a timely manner are critical to success in this role.
What We Want From You
- Culture alignment
- Innovative and creative ideas
- Someone that can see our vision and drive towards and exceed company goals
To Succeed in this Role
- Be highly organized and detail oriented
- Possess excellent customer communication and independent work skills
- Be able to bring out the best in our team
- Be willing to get on the road and visit/meet our team all over the territory that we support
- Have computer experience with Office/Excel and/or Google Sheets / Google Docs
- Be a self-starter, and able to work without supervision
Job Requirements
These are the minimum requirements to be considered for this position.
- Live within the South Austin or North San Antonio area
- Have a driver's license
- Be willing to drive between South Austin and North San Antonio at least once or twice a week
- Have 3+ years of experience in the construction or remodeling industry
- Have 3+ years of experience in an office setting
- Have 2+ years of supervisory/management experience
- Solving problems must come easily to you
- Complete a background check
- Professional communication and phone skills
Benefits & Pay
The pay range for this position is $50k - $60k and is dependent on your experience.
You will be eligible to participate in the management bonus program focused on exceeding business goals and KPIs - the payout being a percentage of the revenue growth that occurred under your leadership.
Still with us? Great!
Remember, we’re looking to hire only the best. If that’s you, APPLY TODAY!
Should you meet the requirements for the position, our system will schedule you for an interview immediately.
You are applying to work for a franchise owner of Mr. Handyman, not Mr. Handyman SPV LLC or any of its affiliates. If hired, the franchise owner will be your only employer. Franchise owners are independent business owners who are solely responsible for their own wage and benefit programs that can vary among franchise owners. This job description is meant to describe the general nature and level of work being performed.
Compensation: $50,000.00 - $60,000.00 per year
For over 20 years, Mr. Handyman® franchisees have consistently hired reliable, customer focused team members who are both knowledgeable and skilled. They are experienced in many areas of home improvement, maintenance and repair and they know the value of building relationships with clients. Those select individuals who make the cut are offered a competitive work environment with the ability to have more control over your earnings and your future.
Notice
Mr. Handyman International LLC is the franchisor of the Mr. Handyman® franchised system. Each Mr. Handyman® franchised location is independently-owned and operated by an independent franchisee performing services. As a service to its independent franchisees, Mr. Handyman International LLC lists employment opportunities available throughout the franchised network so those employment opportunities may be conveniently found by interested parties at one central location for brand management purposes only. Mr. Handyman International LLC is NOT the employer seeking help. The only employer is the independent franchisee who has listed its available positions on this website.
*Acknowledgement
I acknowledge that each independent Mr. Handyman® franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither Mr. Handyman International LLC (“Franchisor”) nor its affiliates have the power to: (1) hire, fire or modify the employment condition of franchisee’s employees; (2) supervise and control franchisee’s employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. Mr. Handyman International LLC is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.
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